25 Zeitlen Street,
Tel Aviv Israel,
By Elana Laham © 2016 Elana Laham
RUSE #15: THE TWO FACED BULLY
The two faced bully has two faces. One is sweet and benevolent. The other is sourly and malicious vicious. He is a smooth operator who uses a false first impression to win your trust only to devastate you with the final true outcome later.
The following real life scenario entitled, "Steal Your Money and Rob You of Your Dignity" illustrates how the two faced bully operates:
On September 6, 2016, @1:30 p.m., I came to DENTIST PHILLIP KAPLIN’S office for my appointment to have my teeth cleaned. Previously I had asked the office receptionist named LANA if I can also have my gums checked. It had been a year and a half since I had seen a dentist and I wanted to make sure my gums were okay. She lied to me “yes”. Then, Hygienist DANA performed the teeth cleaning. But not only did she do a poor job – she left stains in them, she did so with a rough hand and refused to check my gums. After that, the manager of the office named ARIELLA argued that the only instance gums are checked is if there is something wrong with them. Finally, they refused to give me copies of the bitewings that were taken of my mouth claiming that Phillip Kaplan had to look at them first.
I also noticed there was no dentist in the office only these three females. I have never ever been to a dental office without a dentist in it.
In addition, Ariella, the manager, and Lana, the receptionist, were rude towards me without provocation. While I was giving Lana my e-mail address I forgot to include the @ sign. So Lana laughed at me for it. So I told her “You laugh for nonsensical reasons” and I said, “You wrote my e-mail address in all capital letters. There are no capital letters in e-mails ” and laughed back at her. She then denied that she laughed. So I said, “You speak nonsense”. Ariella mimicked me when I told my husband not to view my e-mail address. So I asked her why she repeated out loud to my husband and myself what I had said to my husband. She denied she did so. So I reiterated what she had echoed from my mouth and told her it was not nice and unprofessional.
I paid the 275 NIS/$USD 75.00 for the so-called teeth cleaning, gum checking, and bite wing x-rays.
If the reader is interested in viewing the payment I made to Phillip Kaplan’s office then please go to hyperlink 16A bill at www.bullcrapbusters.com.
Now you might ask me, why didn’t I just walk out without paying anything??? The answer is because I had had an excellent experience previously with this office!!!
A year and a half ago I had to re-do a filling that another dentist had botched up. Dentist Omri Nabriski, who works for Phillip Kaplan, had done an excellent job re-filling it. I was given a copy of my x-ray for the tooth that required filling without hassle, and Phillip Kaplan complimented me on how smart he thought I was that I knew what was wrong with my tooth.
If the reader is interested in viewing the payments I made to Phillip Kaplan’s office then please go to the following hyperlinks at www.bullcrapbusters.com.
If the reader is interested in viewing the x-rays Phillip Kaplan took of my mouth then please go to the following hyperlinks at www.bullcrapbusters.com.
If the reader is interested in viewing the e-mail we sent to Phillip Kaplan regarding Omri Nabriski then please go to hyperlink 11F e-mail at www.bullcrapbusters.com.
So I was certain that when I contacted Phillip Kaplan about what had transpired in his office on September 6, 2016, he was going to right the wrongs and apologize for the inconvenience.
The following is the e-mail I sent to Phillip Kaplan on September 6, 2016:
“To Phillip Kaplan
WHAT HAPPENED TO YOUR OFFICE???!!!
About a year and a half ago I came to fix a filling in my mouth and Omri Nabriski did an excellent job of it and your staff was very nice and professional. So my husband and I decided if we made Aliyah you were going to be our dentist.
See attachments 10D 10F 11F 11G to this e-mail for details.
After we made Aliyah, I made an appointment on September 6, 2016 @ 1: 30 p.m. with your hygienist named Donna for a teeth cleaning and your receptionist Lana upon my request told me Donna will do a gum check as well.
We traveled all the way to your office in Tel Aviv from Karmiel paying 200 NIS/US$ 50.00 round trip for traveling expenses just to be your patients.
First of all, Donna did a lousy job cleaning my teeth. The inside of my lower front teeth have stains in them. These stains are not from coffee or tea or cigarettes. These are NOT teeth stains that require whitening. They are normal wear and tear stains that have always come off after every routine cleaning I have ever had in my life. I will be happy to show you my teeth stained mouth if you do NOT believe me.
Second of all, instead of Donna doing a gum check, she probed only six gum pockets in my upper mouth – three on my upper right quadrant and three on my upper left quadrant, then she stopped, and after that she told me she was done!!! In addition, your office staff told me they do not give me anything in writing showing the numerical results of the gum pockets.
Third of all, your office only gave me copies of two of the four bitewings they took of my teeth.
See attachment 13 to this e-mail for details.
In addition your staff is very rude. Lana rudely laughed at me when I forgot to include the @ in the e-mail address I gave to your office for correspondence purposes. So I told her she laughs for nonsensical reasons. She had written my e-mail in capital letters. So I told her that there are no capital letters in e-mails and laughed back at her. I also told her it is rude and unprofessional to laugh at people, as no one is perfect. She denied that she laughed at me. So I told her she speaks nonsense. Ariella, your manager, was also rude to me for no reason. She mimicked me when I told my husband not to view my e-mail address. So I asked her why she repeated out loud to my husband and myself what I had said to my husband. She denied she did so. So I reiterated what she had echoed from my mouth and told her it was not nice and unprofessional.
We are shockingly disappointed in the lack of service and lack of customer care your office rendered us today.
I paid for these services – a teeth cleaning, and gum checking, but I did not receive them and a copy of my bitewings but I only receive two of the four of them via e-mail. So your office owes us a refund in the amount of 275 NIS for no services rendered. If we do not get a refund, neither my husband nor I will continue to do any more business with your office.
See attachment 12A to this e-mail for details.
Elana and Michael Laham”
The following is the e-mail Phillip Kaplan sent to me on September 7, 2016:
“OUR OFFICE'S EXPRESS PURPOSE IS TO HELP OUR PATIENTS. OUR PRIMARY CONCERN IS THE PATIENTS' WELFARE. FINANCIAL COMPENSATION IS SECONDARY. WE ESPOUSE TO TREAT PATIENT WITH THE STATE OF THE ART TECHNIQUES AND TECHNOLOGY, HIGHEST ESTHETIC QUALITY POSSIBLE, WITH A GENTLE HAND, COMPASSION AND EXCELLENT STERILE CONDITIONS. WE RESPECT OUR PATIENTS' TIME AND ARE PUNCTUAL. IT’S A PRIVILEGE TO SERVE OUR PATIENTS.
SEE INSERTED ANSWERS BELOW”
DANA IS A TERRIFIC HYGIENIST. DON'T YOU AGREE? PRESENCE OF STAINS DOESN'T DISCOUNT THE QUALITY OF THE CARE. SHE WAS TOTALLY INVESTED IN TAKING CARE OF YOU DURING YOUR APPOINTMENT. SHE THOROUGHLY CLEANED THE TARTAR FROM THE TEETH.
THE HYGIENIST ESSENTIALLY IS PROBING THE ENTIRE MOUTH WHEN SHE DOES THE CLEANING. IF THERE'S PATHOLOGY IE DEEP POCKET SHE'S THE FIRST TO DISCERN IT WHILE DOING THE CLEANING. IF SHE SELECTIVELY PROBED AREAS THEN THOSE WHERE THE AREAS OF CONCERN. IN OUR OFFICE, HER RESPONSIBILITY IS TO IDENTIFY ACTIVE PERIODONTAL DISEASE THAT REQUIRES THE ATTENTION OF THE PERIODONTIST. IF SHE DID FIND THAT YOU ARE SUFFERING FROM PERIODONTAL DISEASE, THEN SHE WOULD HAVE SENT YOU TO THE PERIODONTIST WHO DOES AN EXAM THAT INCLUDES CHARTING OF ALL THE POCKETS.
THERE WERE ONLY TWO FILMS TAKENED.
MY STAFF IS HAND PICKED. ARIELLA HAS BEEN WITH ME FOR MORE THAN 25 YEARS. WE HAVE TREATED OVER 10,000 PATIENTS IN MY 35 YEARS AS A DENTIST. OUR OFFICE IS SUCCESSFUL BECAUSE WE HOLD THE WELFARE OF THE PATIENT ABOVE ANYTHING. IS IT POSSIBLE THAT THERE WAS SOME SORT OF MISUNDERSTANDING? SURELY THERE WAS NO NEFARIOUS INTENT?
SINCERELY HOPE YOU FIND WHAT YOU ARE LOOKING FOR IN A DIFFERENT DENTAL OFFICE.”
In addition, Phillip Kaplan NEFARIOUSLY lied to me that only two bitewings were taken when every dentist knows that bitewing x-rays consist of four images.
If the reader is interested in viewing the two versus four bitewings Phillip Kaplan sent to me then please go to hyperlink 17 x-rays at www.bullcrapbusters.com.
The following is the e-mail I sent to Phillip Kaplan on September 7, 2016:
“TO PHILLIP KAPLAN
THERE ARE SUPPOSED TO BE FOUR X-RAYS FOR BITE-WINGS NOT TWO.
YOUR ARE A DENTIST?
I AM SURPRISED YOU DON'T KNOW THAT! THERE WERE FOUR X-RAYS TAKEN. I AM NOT BLIND, DEAF, OR DUMB AND I WAS THERE.
IT DOES NOT MEAN A THING HOW MANY YEARS YOU HAVE BEEN IN PRACTISE
BEING THAT ALL YOU HAVE PRACTICED BEING IS A
MEAN, STUPID, SELFISH, LAZY ARROGANT, LYING, FLUNKY, TWO FACED, THIEVING JERK.
YOU ARE SUCCESSFUL?
WHAT A JOKE!
YOUR MISSION STATEMENT DOES NOT MEAN A THING AS YOU DO NOT HONOR IT.
WE WERE SUCH LOYAL PATIENTS WE TRAVELED ALL THE WAY TO TEL AVIV FROM KARMIEL
JUST TO PATRONISE YOU.
YOU ARE SO STUPID YOU DO NOT EVEN KNOW THAT YOU ARE STUPID.
YOU DO NOT EVEN KNOW THE CUSTOMER GIVES YOU A JOB.
HOW PATHETIC AND PITIFUL IS THAT?!
TRUTH - YOU ARE BARELY MAKING A LIVING AND HAVE TO ASK YOUR RICH PARENTS FOR MONEY.
SEE ECONOMICS 101.
YOU SAY YOU SERVED THOUSANDS OF PATIENTS?
THEY MUST HAVE ALL LEFT YOUR OFFICE AFTER A ONE TIME VISIT
BEING THAT ALL YOU CARE ABOUT IS DEFENDING YOUR STAFF.
NO WONDER WHY I GOT AN APPOINTMENT SO QUICKLY.
AND I HAVE NEVER SEEN ANY OTHER PATIENTS IN YOUR OFFICE.
NOR HAVE I EVER BEEN TO AN OFFICE THAT DOES NOT HAVE A DENTIST PRESENT.
AS FAR AS YOUR STAFF - DANA GOES...
PREVENTIVE DENTAL CARE IS ESSENTIAL. DON'T YOU AGREE?
SO CHECKING EACH GUM POCKET WITH A PROBE AND CHARTING IT
IS A MUST TO PREVENT GUM DISEASE.
AS FAR AS ARIELA AND LANA GOES...
OF COURSE THEY ARE RESPECTFUL TO YOU, YOU ARE THEIR BOSS.
BUT THEY ARE DISRESPECTFUL TO YOUR PATIENTS
BEING THAT YOU HAVE NO RESPECT FOR YOUR OWN PATIENTS.
YOU ARE SO DISGUSTING AND YOUR OFFICE IS SO BAD I CAN DO A BETTER JOB ON MY OWN MOUTH. SO I KNOW I CAN FIND A BETTER DENTAL OFFICE ANYWHERE, ANYTIME.
IS OMRI NABRISKI STILL WORKING FOR YOU OR DID YOU FIRE HIM BECAUSE HE WAS TOO GOOD? AFTER ALL YOU JUST THREW AWAY TWO EXCELLENT CUSTOMERS SINCE WE ARE TOO GOOD FOR YOU!
ENJOY THE 275 NIS/ $USD 75.00 YOU STOLE OUT OF MY POCKET.
AS THAT IS ALL THE MONEY YOU WILL EVER GET FROM US.
WHEN YOU WOULDA, SHOULDA, COULDA GOTTEN SO MUCH MORE, PLUS REFERRALS.
ELANA AND MICHAEL LAHAM”
If the reader is interested in viewing the e-mail chain I sent to Phillip Kaplan and Phillip Kaplan sent to me then please go to hyperlink 16C e-mails at www.bullcrapbusters.com.
A word of advice to all of you readers and to myself – a BullCrap Buster in the making...NEVER EVER LET YOUR GUARD DOWN FOR WE LIVE IN A BULLY CULTURE!!! Focus on the present negative observations you are witnessing instead of the past positive experience(s) you had. Do NOT doubt yourself!!! Leave immediately without paying for the services that are not being rendered and/or the rude fee being owed to you. If it is too late to do so, due to your inner bully sabotaging your efforts to protect yourself with its unearned shame, unearned fear, or unearned guilt jammer feelings, pay with a check not cash nor credit card so you can immediately cancel payment for the disservices you received once you realise you are being victimised by the two faced bully. Or set up a billing account so you can pay at the end of the month, which gives you plenty of time to decide NOT to pay once you realise you are being victimised by the two faced bully.